FAQ
What does a coin buy?
Choose a currency and a fixed value. Every value buys exactly one digital coin and the same moment at the well; paying more does not improve your wish or experience. Make a wish privately, then throw when you are ready. There is no subscription and no promise that it will come true.
Do I tell you my wish?
No. Keep it to yourself. There is nowhere to type it, and you do not need to tell us when asking for help.
Can I put the coin down?
Yes. Pick it up, hold it or put it down as often as you like. Only a deliberate throw uses it. You cannot lose the coin by missing the well. Browser access lasts 48 hours from purchase (or claim for a received gift); after that, support can help with an unused coin.
Do I need sound?
No. Sound is optional, but we do recommend it. Use the speaker control to turn it on or off. You can also throw with a keyboard.
What if my browser cannot run the experience?
We offer the full animated experience only. New purchases stay unavailable if it cannot start. Try loading again, updating your browser or using another device. Sound is optional, and keyboard controls remain available.
If you have already paid, use Payment help before buying another coin. Recovery works in the original browser within 48 hours of purchase. If you need to change browsers or devices, contact support for help with that purchase.
What if I paid but cannot see my coin?
Visit Help to recover your coin in the same browser you paid in, within 48 hours of purchase. After that, contact support. Avoid paying again while the first payment is being checked.
What if I close the page during a throw?
Return in the same browser within 48 hours of purchase, or within 48 hours of claiming a received gift. We recover the recorded experience without charging again or creating a second coin. A completed throw remains completed. After the 48-hour window, contact support for help.
What if I clear my cookies or change devices?
Automatic recovery may no longer work. Contact support for help. If you bought the coin, include your payment reference and approximate purchase date. We can check an unused purchase and arrange a refund to the original payment method. Please do not send your full card details. Closing a private-browsing session can also remove access.
Can I get a refund?
For a coin bought for yourself, yes. Your purchase includes a 48-hour self-service refund, measured from successful payment. Visit Help to request a refund during that window, including after throwing. Refunds return the full original amount and currency to the original payment method. An unused refunded coin can no longer be thrown.
After 48 hours, contact support for genuine problems or refund requests. Your statutory rights are unaffected. Existing purchases use the same window from their original payment.
How long can I get my keepsake?
Your keepsake is available in the same browser for 48 hours from purchase. For a received gift, those 48 hours begin when you claim it. Save the image during that time and it is yours to keep. After the window ends, browser recovery stops. The cached image is cleared the next time purchase access is checked on this device. We do not keep a server copy of your keepsake.
Can I give someone a coin?
Yes. Choose As a gift, then Share or Copy link when your gift coin is ready. One coin. One private wish. Anyone with the full link can claim it, so share it privately. You do not need to enter the recipient’s name or email address. An unclaimed gift does not expire. Opening a message preview or the gift page does not claim it; the recipient chooses Make my wish.
Once claimed, you have 48 hours to wish and save your keepsake. Return in this browser. Help has a Recover a received coin link. Clearing cookies or changing browsers does not make a claimed gift available again.
You can buy another coin immediately after gifting. Save this link before continuing. Only your latest purchase appears in recovery. A saved earlier link remains valid. Buyers can recover their link for 48 hours from payment and request a 48-hour self-service refund while the gift is unclaimed. Contact support for problems after claim or after that window; your statutory rights are unaffected.
How do I contact you?
Email support@mydreammywish.com. Our Help page explains what to include for payment help. Keep your wish private.