Terms

What you are buying

Your selected amount buys exactly one digital coin for one private wishing-well experience. Every value gives you the same ritual. There is no subscription, physical item or cash prize. This is a symbolic experience; we do not promise that a wish will come true.

Your wish stays in your head. We never ask you to enter it.

Payment and your coin

Stripe handles payment. For a coin bought for yourself, once payment is confirmed, your coin becomes available in the browser you used to buy it. An internet connection and cookies are needed for payment and recovery. Sound is optional.

Holding or putting down the coin does not use it. A deliberate throw uses it once. Coin access, recovery and the optional keepsake are available in the same browser for 48 hours from successful payment. Save your keepsake during that time; any image you have downloaded is yours to keep. After 48 hours, contact support for help with an unused coin or an interrupted experience. Refreshing or recovering an experience does not give you a second coin.

Choose GBP, USD, EUR, CAD, AUD or JPY and one of the four fixed coin values shown before checkout. We charge the exact amount in your selected currency. Your bank may apply its own currency conversion or fees.

Problems, cancellation and refunds

A coin bought for yourself includes a 48-hour self-service refund. During the 48 hours from successful payment, you can request a full refund through Help, including after throwing. Refunds return the full original amount and currency to the original payment method. Refunding an unused coin removes its use; refunding a thrown coin does not create another one.

After 48 hours, the automatic refund control and browser purchase access expire. Support remains available for genuine problems, refund requests and your statutory rights. The self-service window also applies to existing purchases, measured from their original successful payment; it does not restart when you return.

If payment, access or the experience goes wrong, see the FAQ or email support@mydreammywish.com. Please do not send your wish or full card details.

Nothing in these terms limits your statutory consumer rights.

Giving a coin

Choosing As a gift buys one transferable, single-claim digital coin. The buyer receives a private gift link, not a coin to use. Anyone with the full link can claim it. An unclaimed gift does not expire automatically. Refunded or invalidated gifts are unavailable. Keep the link safe and share it only with the intended recipient.

The recipient chooses Make my wish to claim. Their coin, interrupted experience and keepsake are available in the same browser for 48 hours from that claim. Visits do not restart the window. Save the keepsake within that time; a downloaded image is yours to keep. A claimed link cannot issue another coin after cookies are lost or the recovery window ends. Contact support if you need help.

Gift buyers can request a full self-service refund within 48 hours of successful payment only while the gift is unclaimed. Once claimed, the automatic refund option ends. These gift conditions replace the self-purchase access and refund rules above for gift purchases. Your statutory rights are unaffected.

Buyers can recover a gift link in the purchasing browser within the original 48-hour window. Only the latest purchase appears in recovery, so save a gift link before buying again. A new purchase does not invalidate an earlier saved gift.

Who we are

Matthew Canning, trading as My Dream, My Wish.

12 Hammersmith Grove, London, W6 7AP, United Kingdom.

Contact: support@mydreammywish.com.

See Privacy for how we handle information.