Help
Recover your coin
For coins you buy for yourself, coin and keepsake access, including recovery, is available for 48 hours from purchase. Check your payment in the same browser you paid in. This will not charge you again. Avoid paying again while your first payment is being checked.
If you cleared your cookies, used private browsing or changed devices, contact support below. After 48 hours, support also handles access to an unused coin or an interrupted experience. We can check your purchase and help resolve genuine problems.
Gifts you bought
Choose As a gift to buy one coin for someone else. Share or copy the link when your gift is ready. Keep it private: anyone with the full link can claim it. An unclaimed gift does not expire. Opening a link or its preview does not claim it.
Use View gift link below in the browser you paid in to find, copy or share your latest gift link within 48 hours of purchase. Save the link before buying again: only your latest purchase appears in recovery. Buying again does not cancel an earlier saved gift.
Gift buyers have a 48-hour self-service refund while the gift is unclaimed. Once claimed, a gift cannot be refunded through the automatic control.
Coins you received
Use Recover a received coin below in the browser where you claimed it. Once claimed, you have 48 hours to wish and save your keepsake. Return in this browser. Clearing cookies or changing browsers can prevent recovery; the link cannot issue a claimed coin again. Contact support if you need a hand.
Request a refund
A coin bought for yourself includes a 48-hour self-service refund from successful payment, including after throwing. Refunds return the full original amount and currency to the original payment method. An unused refunded coin can no longer be thrown. Your bank determines when the refund appears.
After 48 hours, the automatic refund button is no longer available. Contact support for genuine problems or refund requests. Your statutory rights are unaffected. A refund already submitted continues to be processed.
This window also applies to existing purchases, from their original payment date.
Use the same browser you paid in. If your purchase is not available here or something went wrong, contact support below.
Contact support
Email support@mydreammywish.com with your payment reference, approximate purchase date and a short description of the problem. Please do not send full card details. Keep your wish private.
We aim to reply within two working days.